Return and Refund Policy - Sevi Store
Effective Date: 13/09/2024
At Sevi Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read the following policy regarding returns and refunds.
1. Return Policy
1.1. Eligibility for Returns
We accept returns within 15 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain types of goods, such as perishable items or personalized products, may not be eligible for return.
1.2. Return Process
To initiate a return, please contact our customer service team at [email/contact form link] with your order number and reason for the return. We will provide instructions on how and where to send the returned item.
1.3. Return Shipping
Customers are responsible for the shipping costs associated with returning an item, unless the return is due to an error on our part (e.g., wrong or defective product). We recommend using a trackable shipping service to ensure the safe arrival of your return.
2. Refund Policy
2.1. Refund Eligibility
Once we receive your returned item and inspect its condition, we will notify you via email. If the return is approved, a refund will be processed to the original method of payment within 35 business days.
2.2. Partial Refunds
In some cases, partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts.
2.3. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software or digital products
- Items on sale or clearance
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email/contact form link], and we will guide you through the exchange process.
4. Late or Missing Refunds
If you haven't received your refund after the allotted time, first check your bank account or credit card provider as processing times can vary. If you still have not received your refund, please contact us at [email/contact form link] for further assistance.
5. Contact Us
For any questions or concerns regarding returns or refunds, feel free to reach out to us at:
Email: contacto.sevistore@gmail.com
Address: Portugal
We are committed to making your shopping experience as smooth as possible!